Frequently Asked Questions
How do I add lunch money to my student’s account?
Click the "YOUR FAMILY" button. Select a student from your list. On the right of the page, select "ITEMS AT STUDENT’S SCHOOL" then choose “FOOD SERVICES”. From here you can enter the amount you would like to pay and select “BUY”. Continue to Checkout, or select “Your Family” in the upper left to add lunch money to another student’s account. Food Service payments made by 10:00 AM are available for same-day student use.
How do I pay open fines for my child?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View Open Fines" from the list of links. Click the check boxes of the fines you'd like to pay, and click the "Pay Selected Fines" button. The fines you have chosen will be added to your shopping cart.
I've tired to log onto TouchBase, but it doesn't work, what do I do?
CLICK HERE and follow the steps to reset your password and/or confirm your user ID. NOTE: If you change your Payment Portal password, it will not match your Skyward password; you will need to update your Skyward password separately in order for them to match.
Is there a way to set up the auto payments when low balance occurs?
This online payment portal does not currently support automatic or recurring food service payments. We’ll let the developers know these features would be appreciated by our families. We’ll share out any updates on features as they become available.
How do I find the activities for which my child is eligible?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View Athletics & Activities" from the list of links. From here you will be taken to a list of athletics and activities for which your student is eligible. If your student is missing any required forms, you canprint them out by clicking on the "View Requirements" link. Print out the forms, fill them in, and turn them in to the school.
How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. On the right of the page, select"View receipt ledger" or "View fine/fee ledger" from the list of links. This will open a pop-up window listing all fines or all receipts for the selected student. Click the "Print This Report" text link at the top to print out the fine/fee or receipt ledger.
How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "Products available to Your Student"from the list of links. This will take you to a page displaying only products available to the selected student.
Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.